Privacy Notice
Who this notice is for
This notice explains how Datience (“we,” “us”) handles information when you use the VisitsInPoly website and place an Order. It is about you as a buyer / site user — your email, order details, and related account-free checkout data.
It is not a privacy policy for the mobile end users whose opt-in location signals
feed our underlying data partners. Those people are not our VisitsInPoly customers; their data is
governed by the partners’ notices and consent practices. What you receive in
traffic.csv is described in our Terms of Use (pseudonymized
visit rows for your polygon and dates).
What we collect
When you use the site or check out, we typically process:
- Contact: the email address you provide (and confirm) so we can send payment confirmation, status links, and results.
- Order inputs: the polygon (area) you draw or upload, start/end dates, pricing choices (including optional match key if you enable it), and related quote/order identifiers.
- Order records: status (e.g. paid, processing, completed), amounts, timestamps, and a secret link token so you can open your status page and downloads without creating a password account.
- Technical logs: ordinary site and service logs (such as IP address, browser type, and request metadata) used for security, debugging, and abuse prevention.
We do not ask you for a password account. We do not store your full card number on our systems.
Payments (Stripe)
Card payments are handled by Stripe, our payment processor. Stripe collects and processes payment details (card data, billing address as required for tax/fraud, and related transaction information) under Stripe’s own terms and privacy notice. We receive payment outcomes we need to run the Order — for example paid/unpaid status, amounts, tax line items, and payment references — not your full card number.
For how Stripe uses payment data, see Stripe’s privacy materials. Applicable sales tax may be calculated at checkout based on location information collected for that purpose.
How we use buyer information
- Provide the service you requested (quote, checkout, processing, status, downloads).
- Send transactional email about your Order.
- Collect tax when required and keep records for accounting and compliance.
- Secure the service, prevent fraud/abuse, and fix errors.
- Respond to support requests you send to us.
We do not sell your email address as a marketing list. We do not use your Order email for unrelated third-party advertising.
Service providers we use
We use trusted vendors under our direction to operate VisitsInPoly — for example cloud hosting, databases, file storage, job processing, and transactional email. They process buyer and Order information only as needed to provide those services to us. Except for Stripe (payments), you generally deal with Datience, not those vendors, for privacy questions about your Order.
Foot-traffic results (what the CSV is)
Order results are derived from opt-in mobile location data supplied through our data partners. The deliverable includes pseudonymized device identifiers and visit attributes for the area and dates you purchased — not your personal identity as the buyer, and not raw advertising ids for those devices. How you may use that file is limited by the Terms of Use (including re-identification bans).
Sharing
We share buyer-related information only as needed to operate VisitsInPoly, for example:
- Stripe — payments and tax calculation (see above).
- Service providers — hosting, storage, email, and related infrastructure.
- Support — if you email us, we use that thread to help you.
- Legal — if required by law, valid legal process, or to protect rights and safety.
Retention
Unused quotes expire after a short period. Paid Order records and result files are kept as needed to fulfill the Order, provide status and downloads for a limited time, meet tax and accounting needs, and handle disputes. Download links expire; we do not promise indefinite online storage of every file. You should download and store your results while links are valid.
Security
We use standard industry practices to protect Order data in transit and at rest, and secret links for status and downloads. No method of transmission or storage is perfectly secure. Protect your status links and result files as you would other confidential business files.
Your choices
- You can choose not to submit an Order or email.
- You can request help with an Order or email correction via support.
- For payment-method questions, you may also need to work with Stripe directly.
We do not keep a password account or lasting user profile. To delete your buyer contact data, email web.support@datienceiq.com from (or clearly identifying) the address you used at checkout. We will remove that email from our Order records and invalidate status links tied to those Orders. We may keep non-identifying Order and payment details (for example amounts, dates, and status) for tax, accounting, and fraud prevention. Result files are foot-traffic deliverables about devices in your polygon, not a profile of you — removing your email does not by itself delete those files.
Children
VisitsInPoly is not directed to children under 18. We do not knowingly collect buyer information from children.
Changes
We may update this notice by posting a new version on this page and changing the “Last updated” date. Material changes for ongoing use of the site will appear here.
Contact
Privacy questions about VisitsInPoly buyer data: web.support@datienceiq.com
Related: Terms of Use